Help and contact

SnowSignal support

SnowSignal is currently in development. For a bug or data correction, include the resort name, screen, app/build and iOS version, approximate time, and what you expected to see. A redacted screenshot is optional. Send purchase and privacy requests privately by email, not through a public GitHub issue. Never send passwords, verification codes, API keys, installation credentials, Apple-signed transactions, or payment details.

Email support Open a support request View known issues

Forecast and resort data

Weather can change quickly and source coverage varies by resort. Check the displayed update time and provider attribution. For emergencies, closures, avalanche conditions, and lift operations, always use the resort, patrol, avalanche authority, and emergency services.

Choose the closest support category

Purchase, Premium, or Restore Purchases
Forecast freshness or an unexpected weather value
Incorrect resort, lift, piste, map, or ski-area relationship
Live lift status or webcam coverage
Accessibility, language, or right-to-left layout
Privacy or data request
Crash or technical problem

App Store support

For Premium access, try Restore Purchases with the Apple Account used for the purchase. Uninstalling the app does not cancel an Apple subscription. For a privacy request, tell us which information you mean; we will establish a secure verification method before changing server-side records. Do not email a raw receipt or transaction proof.

Email snowsignal365@gmail.com. This page is intended to be the stable Support URL; the privacy policy is published separately.